Words that EVERY new customer hears from Madelyn, our VP and Head of Administration. And she does it with such verve! LICWS has as a core tenant the mandate to treat EVERY customer as if they were part of our own family. And yes, families sometimes disagree, but they always try hard to work out their issues. That is how we roll; YOU are a member of our Clean Water Family, and we will do everything possible to work out open issues. If you ever have one of these issues, just call Madelyn!
A Primer on Reverse Osmosis Drinking Water Systems
Reverse Osmosis is a process by which a solvent passes through a porous membrane in the direction opposite to that for natural osmosis when subjected to a hydrostatic pressure greater than the osmotic pressure.
Got that? Nope …
In other words, according to Wikipedia, Reverse Osmosis is a water filtration technology that uses a semi permeable membrane to remove ions, molecules and larger particles from drinking water.
Any questions? I’m sure you have some…
When it comes to drinking water filtration systems, Reverse Osmosis, also referred to as RO, is the Gold Standard. RO filtration produces water that is more than 99.5% pure water. No other drinking water system can match that. Period.
RO systems may have anywhere from 3 to 6 filtration cartridges but the real workhorse is the membrane. RO membranes have filtration holes that are 0.001 microns, or smaller than one 25 millionth (1/25,000,000) of an inch. This is molecular filtration. Compare that to the thickness of copying paper, which is 100 microns and yes, the RO semi permeable membrane is really tiny!
Single molecules of copper, bacterium and nearly everything else is filtered through this membrane. However, doing this level of filtration requires time, and that’s why RO systems must have a small storage tank. While there are higher production models of ROs, the typical home RO takes 90 minutes to produce 2 gallons of water.
ROs also require a separate drinking water faucet. This is due to a few reasons… First, if RO water is used for utility purposes, such as washing dishes, the small tank, usually 3 gallons, would be used up very quickly. Second, RO water is devoid of nearly al metals, and thus, if it flows through a standard faucet that is not RO compatible, some of the faucets’ metals might leach into the water. Third and final, that drinking water faucet is so darn cute!
Long Island Clean Water Service offers many different reverse osmosis systems, including those that are NSF Certified, as well as a plethora of drinking water faucet models and finishes.
In this section we’ll answer the most frequently asked questions from our family of customers
Q: I have a system that uses salt. How does salt clean the water?
A: Salt is used to clean (actually regenerate) the resins that are in the system, not to clean the water. Resins clean the water. These resins are either negatively or positively charged. As water passes around these inert plastic beads, positively charged contaminants, such as calcium and ferrous iron, bind to the negatively charged resins just like a magnet. During the cleaning or regeneration cycle, salt, which is sodium chloride, is melted in the salt tank and then the brine is placed into the system tank. Sodium ions are strong positively charged, and thus, knock off the weaker positively charged contaminants bound to the negatively charged resins. The chloride component of salt does the same job on positively charged resins if they are present (e.g., WaterTech’s Reionator product line). The system then flushes all that garbage down the drain and flushes the system with clean water.
Q: My friend, who lives in the Hamptons is also a client of LICWS, yet she has a completely different whole house system than I do (we live in Great Neck). We both purchased around the same time and had the same salesperson. How can this be and is one of our systems better than the other?
A: LICWS provides the optimum system for the water we are dealing with. In other words, the water in the Hamptons is very different (different issues and contaminants) then the water in Great Neck. LICWS does not just sell generic water filtration products, we select the appropriate system, from a large portfolio of different products, based on what is occurring in the water we are trying to clean. For example, water in the Hamptons, as well as all along the South Shore, is very high in Iron, while the water in Great Neck has contaminants such as Radium, which is not in the Hamptons water. Each of LICWS’ systems is tailored / customized to the challenges in the water we are dealing with.
Q: Our whole house system, which we love, has a yearly maintenance plan. Is there any way around paying this without sacrificing LICWS’ service?
A: Absolutely! If you refer us to a friend, neighbor, relative, etc. and they purchase a system from us, we’ll give you a FREE YEAR OF SERVICE. In fact, we have some customers that we owe more than 10 years of service to based on their referrals.
Comments? Questions? Recommendation on articles? Don Weiner Don@LICleanWater.com – Long Island Clean Water 206 Newtown Road, Plainview, NY 11803 (877) 565-7873